Question 1

What is Sniper FX Signals?

Accepted Answer

Sniper FX Signals is a subscription software platform providing browser-based order-flow tools and dynamic charts for BTC/USD and XAU/USD, designed to give traders additional market context beyond price alone.

Question 2

Is this a signal-copying service?

Accepted Answer

No. We do not send buy/sell signals or copy trades onto your account. You get analytical tools that you interpret and act on yourself.

Question 3

Which markets are included?

Accepted Answer

BTC/USD and XAU/USD (gold). Both are included in a single membership.

Question 4

Do I need to install software?

Accepted Answer

No. Every tool runs in your browser from your secure member dashboard — nothing to download or install.

Question 5

Can I use the tools on mobile?

Accepted Answer

The dashboard is responsive down to small screens, but order-flow charts are detailed and are most usable on a tablet or desktop-sized display.

Question 6

Do the tools guarantee profitable trades?

Accepted Answer

No. Nothing about these tools guarantees a profit, a specific win rate, or any trading outcome. They provide additional context for your own analysis and decisions.

Question 7

Is this financial advice?

Accepted Answer

No. Sniper FX Signals provides analytical software and educational market context only, not personalised investment or financial advice. You are responsible for your own trading decisions.

Question 8

How do I access the tools?

Accepted Answer

Sign up, verify your email, and complete checkout. Once your subscription is active, the BTC/USD and XAU/USD tool cards unlock on your dashboard.

Question 9

When is access activated?

Accepted Answer

Access activates automatically as soon as Stripe confirms your payment — usually within a few seconds of completing checkout.

Question 10

What happens if my payment fails?

Accepted Answer

Stripe will retry the payment automatically. If it continues to fail, your account moves to a past-due state and tool access may be paused according to our grace-period policy, shown on your billing page.

Question 11

Can I cancel my membership?

Accepted Answer

Yes, at any time from your billing page via the Stripe Customer Portal. Cancellation takes effect at the end of your current billing period.

Question 12

Do you offer refunds?

Accepted Answer

See our Refund Policy for full details on eligibility and how to request one.

Question 13

Can I share my account?

Accepted Answer

No. Each membership is for a single user. Sharing credentials is a breach of our Terms and may result in suspension.

Question 14

How is my account protected?

Accepted Answer

Authentication runs through Supabase with secure, HTTP-only session cookies. Tool access is verified on our server for every request — it is never controlled by anything stored in your browser.

Question 15

Where can I get support?

Accepted Answer

Use the contact form, or the Support page inside your member dashboard once signed in.

Frequently asked questions